EUROSPARES TERMS & CONDITIONS


Below is a quick reference to a few of the frequently asked question which work in conjunction with our T&C’s. Please ensure to read the full T&C’s though as these are the basis for the contact that covers your order.

We deliver all over the world, over 235 countries around the globe to be more precise!

We have a range of parcel couriers and freight forwarders in our delivery network so we’ll be sure to get the parts to you wherever you need them.

Yes they are! And what’s more, there’s no additional charge for insurance.

We cover all our shipments for loss or damage during transit at no additional cost to you, so you’ll have complete peace of mind in the knowledge your parts are in safe hands.

Our insurance covers goods up to a maximum value of £120,000 per consignment however this insurance does not cover goods sent via Royal Mail or where customers arrange their own courier.

We generally use FedEx or DHL for our parcel deliveries, but we also use a range of freight forwarders which specialise in the larger shipments.

You can select your parcel courier during the checkout process and see the different services offered by each of the couriers available in your area.

During the checkout you’ll be able to select your delivery courier and see the costs for the different services available.

Please remember though that the delivery prices are estimates based on what we think the weight and size of the package would be. If you know your parts are going to be particularly large or need special handling then get in contact with us first and we can check the accuracy of the estimate or override the delivery charges for you prior to your order.

The estimation algorithm is pretty good though. It’s constantly learning and getting more and more accurate so there shouldn’t be too many times that it’s overly far out.

After you’ve placed your order and your parts have been packed up then we get accurate shipping prices based on the actual weight and size of the package. In the event that the original estimate was not quite right then we’ll get in touch with you to let you know.

On the rare occasions this happens then you’ll be able to modify your delivery choice and possibly go with something more economic or pay the difference to get the parts shipped and on their way.

If there are any problems during any of this though then we’re always here to help out and guide you through the process.

Yes you can, however you can only collect parts if you pay for them upfront via bank transfer or pay for parts on collection.

We do not allow orders placed and paid for on-line using a debit or credit card to be collected by anybody, they must be despatched with a courier.

Please visit the contact section for our collection address.

We offer next day delivery to a vast number of countries so you might be able to get them as early as tomorrow.

Any parts that are in stock and ordered before 3pm can be despatched the same day for next working day delivery.

This all depends on what you select during the checkout though so if you need stock parts quickly, ensure to select an appropriate delivery method to get them to you in time.

Also, please be aware that if you order parts which are a mix of in stock and special-order parts then the default action is for us to hold everything until the special-order parts arrive and then send everything together in one package.

You can change this option during the checkout process though and select to send stock parts first and special-order parts separately when they arrive. You can also do this after you’ve placed the order in the orders area if needed.

Special order parts will need to be ordered in from the factory and depending on the Manufacturer can take between 5-14 days to arrive to our warehouse.

Of course, if you need more info on part availability, supply times or anything else then please just get in contact with us and we can guide you through the process (or even do it on your behalf).

Since the UK left the European Union (Brexit) most countries will pay import duty and taxes on goods they import from the UK.

Many countries have already had an inter-country trade agreement set up with the UK so that goods manufactured in the UK will receive preferential import rates at 0%.

We ensure to include the country of manufacturer (i.e. Italy / Germany / UK) and HS code on all our invoices so that you will be charged the correct rates of duty and the import process is very straight forward.

We do not charge the duties or taxes upfront so these charges (if any) will be handled by the courier delivering your goods.

Eurospares are also enrolled in some foreign tax schemes where we are required to charge foreign tax on low value items at the point of sale.

These schemes include Australian GST and New Zealand GST (with others being introduced as required).

Where we are enrolled in these schemes the taxes will be clearly shown during the checkout process and they will be charged by us so that you don’t need to pay on entry to the country.

Unfortunately not. When an order is placed then the payment is authorised against the address so we cannot allow any addresses to be changed after it has been placed. If we did then this would invalidate the payment authorisation.

If you do need to change an address then the only way of doing so would be to cancel the order and then place a new order, reauthorising the payment.

If you need any further information with regards to delivery, then please get in contact with one of our friendly staff will be happy to help and answer any questions you may have.

The simple answer is yes but it is slightly more complicated than that.

Cancelations depends on where the part is in its journey and if the part was in stock or requiring special order when the order was placed.

You can easily cancel a part (or reduce the quantity required) in the orders page during the early stages of processing.

Stock parts can be cancelled prior to them being picked and special-order parts can be cancelled prior to them being put on order with our suppliers.

After either of these points have passed then you will need to get in contact with us to make any modifications to any parts on your order.

The Eurospares staff are always happy to help however they are only able to cancel parts up until the stage where parts have been packed and are ready for despatch.

The exception to all this is if parts are being made to order or have been ordered on a VOR or Urgent Order service. Unfortunately, under these circumstances we will be unable to cancel or modify your order after we have placed the order with the supplier.

If you’re a consumer and a formal returns request is received within 21 days of the Invoice date then the answer is yes, of course you can.

There is an exception to this if parts were ordered on a VOR / Urgent Order service or if the parts were customised or specifically made to your specification.

Also, Electrical parts can only be returned if they are in their original, sealed, and unopened packaging.

You can read the full returns policy here.

We take great care and have processes in place to minimise these sorts of problems however our staff are all human so if something does slip through the net then you’ll need to report any problems of this nature to us within 5 days of the parts being delivered.

If your shipment arrives damaged, or an item within the package has been damaged in transit then in addition to being notified, we also require photos of the box, packaging and affected parts to process a claim on your behalf.

If a part has the correct part number and description however the physical part is incorrect (miss-boxed) then you’ll have an additional 5 days to report this (10 days from delivery).

The best way of reporting any of these problems is by replying to your order confirmation email however this can also be done through the normal contact methods.

If you need any further information with regards to returns and cancellations, then you can read full details in our returns policy and terms & conditions.

Alternatively you can get in contact with us and our friendly staff will be happy to help out and answer any other questions you may have.

Eurospares provide a 30-day warranty on all parts we supply at no additional charge.

Unless described otherwise, the warranty confirms that the parts covered are in working order and free from defects and will remain as such until the warranty period ends.

If you don’t think that 30 days is enough and would like to extend this warranty period, then that’s not a problem at all. The warranty period can be extended during the checkout period or by contacting our offices prior to parts being despatched.

In addition to the warranty we offer, all (genuine) new parts are also covered by the manufacturer warranty in accordance with their terms and conditions (visit the manufacturer website for more details).

Just so you know, the Eurospares warranty period starts from the date the parts are invoiced and despatched and once initiated cannot be extended.

If a warranted part is found to be defective within the warranty period, then once a claim has been submitted and accepted, we will issue a full refund for the part in question.

There is a bit more on this so please click here for the full Eurospares warranty terms and conditions.

All (genuine) new parts are covered by the manufacturer warranty according to their terms and conditions; these are usually only covered if:

  • they have been installed under the correct manufacturer guidelines
  • they have been installed by an authorised manufacturer dealer

In the event that a manufacturer warranty claim must be made then all warranty claims must be made by an authorised manufacturer dealer who can inspect the parts on the vehicle, run the necessary diagnostics and complete the warranty paperwork.

Unfortunately, Eurospares cannot make warranty applications on your behalf as all warranty claims must have the parts inspected while on the vehicle and diagnostic reports completed.

We will of course help out in any way we can and provide any documentation or paperwork we are able to supply to aid your claim however we cannot submit or manage a manufacturer warranty claim on your behalf.

Yes it does!

The Eurospares warranty covers all the parts we supply so if you’re considering doing your bit for the environment (and your wallet) then parts that are recycled from the cars we dismantle are a great option.

If you need any further information with regards to the Eurospares warranty then you can read full details in our warranty terms & conditions

Alternatively, you can get in contact with one of our friendly staff and they will be happy to help out and answer any other questions you may have.

We accept payment in the form of credit and debit cards or via bank transfer.

When an order is placed and a card payment is made, we do not take any funds from the card, we simply request a ‘shadow’ be placed on the funds until the order is confirmed and ready for despatch (this is usually shown as a pending transaction on your card).

We request the ‘shadow’ to be removed and payment taken once the goods have been packaged up and are ready for despatch.

In the event that the payment required is less than the original value shadowed then only that value will be taken and the remainder of the shadow released.

In the event that there are additional charges required or the shadow has expired when we come to take payment then we will request payment from you and provide a payment link where payment can be made securely on-line.

In the event that you cancel your order and no payment has been taken then we will simply remove the shadow from your card. (PLEASE NOTE: In this situation then you will not see a refund as no funds would have been taken in the first place.)

When a payment is made on-line then we automatically save your payment details for future orders. These details are stored by our payment gateway (Opayo) on their secure servers.

If you would like to remove your payment details then this can be done in the my account area.

If you need any further information with regards to payments then you can get in contact with one of our friendly staff and they will be happy to help out and answer any other questions you may have.

Eurospares Full Terms & Conditions

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

The goods supplied by us are supplied by Eurospares (Continental Parts) Ltd, a company limited by shares, with registered number 0189 5506, with business premises located at Unit 7, Fourth Avenue, Bluebridge Industrial Estate Halstead Essex CO9 2SY and registered offices situated at Winghams House 9 Freeport Office Village, Century Drive, Braintree, Essex, CM77 8YG. “Eurospares” is a trading name of Eurospares (Continental Parts) Ltd. Our VAT number is GB 418 3803 54. The expressions we, us, our and Eurospares, are a reference to Eurospares (Continental Parts) Ltd.

We at Eurospares will only contact you with matters concerning your order or its delivery. Courtesy contact may be made to ensure you are satisfied with the service and parts that you have received. Should you not wish to receive such communications, please inform us in writing, by email or telephone us. You are able to contact us online at info@eurospares.co.uk, by telephone on +44 (0)1787 477 169 during business hours or by post to our registered offices.

Eurospares has the utmost respect for your personal information and is committed to maintaining its integrity and security. All of our staff are trained to respect and protect your personal information in line with the Data Protection Act. When we refer to consumers below, we are referring to consumers located in the UK at the time our contract is formed with you.

  • 1.1We accept your order when we email you to accept it. It is at that point a contract comes into existence between us, and we will inform you of our order reference. If we are unable to accept your order, we will inform you in writing and not charge you for the product(s) ordered. We are under no obligation to accept any order from you.
  • 1.2We comply with the law as it applies in the UK. We cannot confirm that details will also comply with laws of other countries. It is your responsibility to ensure that it is lawful within the jurisdiction(s) in which you use this website and arrange to ship our products. If they do not, you are prohibited from accessing or making any purchases from us.
  • 1.3If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
  • 1.4We sell new parts made by original manufacturers and resell parts taken from vehicles sold to us, and resell them to the public. We are under a legal duty to supply goods in conformity with their description and our contract with you. You will find the description of the goods on the product page where the goods are listed for sale on our website. If the goods are not listed please contact our presales support staff. The description of the goods offered for sale on our website describes goods as used if they are not offered as new
  • 1.5Accordingly, the products which we supply may be sourced from second-hand vehicles and are second-hand goods. Accordingly, you accept that such goods are not new and should not be expected to function as new products. Additional information on any stock or non-stock item can be obtained by telephoning Eurospares directly prior to purchase. All information provided is correct at the time of purchase. We also manufacture and supply customised parts made to your specification where parts are obsolete and no longer available.
  • 1.6Other than where we set out below, we do not provide any warranty in respect of the condition, operation, working state or otherwise of second-hand goods. Such goods are purchased at your own risk.
  • 2.1If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 9.30am to 4.00pm on weekdays (excluding public holidays) from our premises at Unit 7, Fourth Avenue, Bluebridge Industrial Estate Halstead Essex CO9 2SY.
  • 2.2Other than where you request to collect the goods, we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. If we are not able to do so, we will contact you with an estimated delivery date.
  • 2.3If our supply of the products ordered is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to enquire whether the contract may be ended and receive a refund for any products you have paid for but not received.
  • 2.4If you are a consumer, you have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
    1. we have refused to deliver the goods;
    2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
    3. you told us before we accepted your order that delivery within the delivery deadline was essential.
  • 2.5The goods supplied will be your responsibility from the time we deliver them to the address for delivery you gave us or to someone you authorised us to deliver them to, or you or a carrier organised by you collect them from us. If no one is available at your address to take delivery and the products cannot otherwise be delivered to you our courier will leave you a note informing you of how to rearrange delivery. You are able to contact us to ascertain the location of your order.
  • 2.6The costs of delivery are displayed to you on our website, including surcharges which may be applicable and as you will be informed if you place your order from us over the telephone.
  • 2.7We may need certain information from you so that we can make deliveries to you. If so, this will be requested during the order process. We may also contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
  • 2.8If the goods need to be returned to us, you will pay the costs of doing so. Larger items should be returned by courier and in any event shipped in such a way so as to avoid damage to the goods.
  • 2.9If you are a business, you will own products once we have received payment in full. Until that time, we retain ownership of the goods. We have no obligation to deliver goods to you until they have been paid for. If you do not make payments in accordance with an agreed instalment plan, we may: (1) suspend supply of products, and/or (2) terminate the contract.
  • 3.1Some of the goods we sell may come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided in the description of the products (if any). If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect your legal rights in relation to products that are materially faulty or not as described.
  • 3.2When goods do not have a manufacturer's guarantee, we provide a warranty that on delivery, the products supplied will conform with its description. However, this warranty does not apply to any defect in goods arising from:
    1. fair wear and tear, where they are second-hand goods;
    2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
    3. if you fail to operate, use or install the goods in accordance with appropriate user instructions and/or guides published by original manufacturer, or in the manner and for the purpose for which the goods are intended;
    4. any alteration or repair by you or by a third party; or
    5. any specification provided by you.
  • 3.3The Eurospares warranty mention in section 3.3 can be extended during the checkout process. For further details on this warranty then please see the relevant section below.
  • 3.4If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described.
  • 3.5Electronic units are covered by warranty only if replaced by an authorised dealer who will apply the procedure required by the workshop manual. No claim will be accepted for non-working units if not accompanied by the error printed by the official dealer diagnostic tools.
  • 4.1This clause applies if you purchase goods from us as a consumer and not a business
  • 4.2You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you receive the goods, or a third party other than the carrier indicated by you acquires physical possession of the goods.
  • 4.3To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (you may use the cancellation form which appears in the Schedule below, but you do not have to use it) by:
    1. post to Eurospares, Unit 7, Fourth Avenue, Bluebridge Industrial Estate, Halstead, Essex, CO9 2SY, United Kingdom; or
    2. e-mail to info@eurospares.co.uk
  • 4.4To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Please retain a documentary record of your communication.
  • 4.5If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery, except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
  • 4.6We may make a deduction from any reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
  • 4.7We will make the reimbursement without undue delay, and not later than:
    1. 14 days after the day we receive back from you any goods supplied, or
    2. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
    3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
  • 4.8Where you have received the goods:
    1. You will send back the goods or hand them over to us at Eurospares, Unit 7, Fourth Avenue, Bluebridge Industrial Estate, Halstead, Essex CO9 2SY, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
    2. You will have to bear the direct cost of returning the goods.
  • 4.9You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  • 4.10If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.
  • 4.11We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have agreed in writing otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  • 4.12If you are a consumer, your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
    1. if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back);
    2. if you want to end the contract because of something we have done or have told you we are going to do.
  • 4.13if you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights are granted to you under the Consumer Contracts Regulations 2013.
  • 4.14You do not have a right to change your mind in respect of any products which become mixed inseparably with other items after their delivery.
  • 4.15We will pay the costs of return:
    1. if the products are faulty or misdescribed;
    2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
    3. if you are exercising your right to change your mind within the prescribed time
  • 4.16If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
  • 4.17In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
  • 5.1If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use to purchase from us
  • 5.2These terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
  • 5.3You acknowledge that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms or any document expressly referred to in them.
  • 5.4You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this contract
  • 6.1Unless otherwise agreed in writing with us, you must pay for the goods at the time you place your order. The price of the product (which includes VAT) will be the price indicated on the order page when you placed your order or as we inform you over the telephone. We take all reasonable care to ensure that the price of the product advised to you is correct. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
  • 6.2If you do not make any payment to us by its due date we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
  • 7.1This clause applies to you if you are a business.
  • 7.2Nothing in these Terms limits or excludes our liability for:
    1. death or personal injury caused by our negligence;
    2. fraud or fraudulent misrepresentation;
    3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
    4. defective products under the Consumer Protection Act 1987.
  • 7.3Subject to clause 8.3, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for any loss of profits, sales, business or revenue; loss or corruption of data, information or software; loss of business opportunity; loss of anticipated savings; loss of goodwill; or any indirect or consequential loss.
  • 7.4Subject to clause 8.3, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price that the goods were sold to you or £10 million, whichever is the lesser sum.
  • 7.5Except as expressly stated in these Terms, we do not make any statement, give any representation, warranties or undertakings in relation to the goods. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the goods are suitable for your purposes.
  • 8.1This class applies to you if you are a consumer.
  • 8.2If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
  • 8.3This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products. We only supply the products for your domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • 8.4We supply goods to consumers solely for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • 8.5We do not in any way exclude or limit our liability for:
    1. death or personal injury caused by our negligence;
    2. fraud or fraudulent misrepresentation;
    3. any breach of the terms relating to passing title to you and quiet possession; and
    4. defective products under the Consumer Protection Act 1987.
  • 9.1You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
  • 9.2This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
  • 9.3Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  • 9.4If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
  • 9.5Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform
  • 9.6If you are a consumer, we both agree that these terms are governed by English law and the courts of England and Wales will have non-exclusive jurisdiction to decide disputes arising from or connected with this agreement (including non-contractual disputes or claims).
  • 9.7If you are a business, any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. We both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute or claim arising out of or in connection with this agreement, its subject matter or formation (including non-contractual disputes or claims).

The Eurospares privacy policy and cookie policy can be found on the following link: www.eurospares.co.uk/Privacy-Policy

Eurospares trades in GBP (Pounds Sterling) and as such, all transactions are calculated in GBP.

Any values shown in a currency other than GBP are for your convenience only and will be calculated at an exchange rate set by us at the time.

We currently accept payment in GBP or EUR only.

If you are paying for your order with a card transacted in any currency other than those mentioned above, you may be charged a transaction fee by your card issuer. The exchange rate from your transacted currency to our payment currency (i.e. USD to GBP) will be set by your card issuer at the time the payment is debited from your card.

When an order is placed, we lock in any exchange rates that we have used to calculate prices to ensure there is no fluctuation between the point of order and point of sale. This includes the currency conversion rate for Euro payments and the exchange rate used for calculating any taxes.

UK VAT will be charged on all orders delivered within the UK without exception.

If you are ordering goods to be delivered within the UK which will be subsequently exported outside of the UK then we can no longer provide a VAT407 form to claim the UK VAT back.

Unfortunately, post-Brexit there is now no way of claiming UK VAT back if goods are delivered within the UK. We therefore suggest that if you are delivering goods to the UK to be exported afterwards, you select to export the goods directly, avoiding UK VAT.

Excluding UK VAT and the foreign tax schemes listed below, Eurospares do not charge taxes or duties for any goods being delivered outside of the UK unless otherwise specified.

Import duty and taxes will be charged by the courier delivering your goods and it is your responsibility to understand and pay any duties, taxes or charges which may be levied in your country when importing goods.

Eurospares are also enrolled in some foreign tax schemes where we are required to charge foreign tax on low value items at the point of sale.

These schemes include Australian GST and New Zealand GST (with others being introduced as required).

When calculating these foreign taxes, the values must be calculated in the taxation currency (i.e. AUD or NZD) and exchange rates for calculating these taxes are locked in at the point of order.

Taxes are calculated based on the final invoice value (which is classed as the point of sale).

In the event multiple orders are being sent together then the ‘equivalent exchange rate’ will be used when calculating these taxes (for more information on this then please contact us).

Delivery charges calculated by the website during the checkout process are an estimate.

An accurate shipping price will be calculated once your goods have been packaged up and are ready for despatch.

In the event that the original estimate does not cover the shipping costs then you will be contacted with the option to select an alternative delivery option or pay any additional fees as required.

We accept payment in the form of credit and debit cards or via bank transfer.

When an order is placed and a card payment is made, we do not take any funds from the card, we simply request a ‘shadow’ be placed on the funds until the order is confirmed and ready for despatch.

We request the ‘shadow’ to be removed and payment taken once the goods have been packaged up and are ready for despatch.

In the event that the payment required is less than the original value shadowed then only that value will be taken and the remainder of the shadow released.

In the event that there are additional charges required or the shadow has expired when we come to take payment then we will request payment from you and provide a payment link where payment can be made securely on-line.

If you do not respond to the payment request in a timely manor then you authorise us to take any additional payment required from any credit or debit card we hold on file for you.

When a payment is made on-line then we automatically save your payment details for future orders. These details are stored by our payment gateway (opayo) on their secure servers.

If you would like to remove your payment details then this can be done in the my account area.

We are unable to supply to persons unable to enter into a legally binding contract.

Eurospares offer an exclusive warranty on all part we supply. For full details please visit www.eurospares.co.uk/Warranty

You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price, with incorrect information, or which are unavailable due to a typographical error or oversight. In these circumstances, we reserve the right to reject and cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of goods. If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question.

Pleace visit www.eurospares.co.uk/Returns-Policy for our return and cancellation policy.

We are always interested in the opinions of the customer and as such welcome e-mailed suggestions on ways in which service or our web site can be improved. In the unlikely event that you are not entirely satisfied with either the service or goods offered by Eurospares, formal complaints can be made to feedback@eurospares.co.uk. All complaints are taken very seriously and the customer can be assured that best efforts are made to respond promptly.

Any contract for your purchase from Eurospares is governed by and has to be interpreted under the Law of England. You must agree that such contract will be subject to the non-exclusive jurisdiction of the English courts.

To the extent permitted by law, we exclude all liability arising from or relating to your use of this Website including the online purchase of parts, as set out in our legal disclaimer. All details contained within this website relating to goods and services have been prepared in accordance with English Law. We can not confirm that details will also comply with laws of other countries. It is therefore the responsibility of the website user to endure that the details satisfy the laws of the jurisdiction within which you reside. If they do not, you are prohibited from accessing or making any purchases on this website.

We reserve the right to make any changes to these terms and conditions at any time. Such changes will be effective immediately upon notification on this website. By your continued use of the website you agree to be bound by these new terms and conditions.

We accept no liability for failure to comply with these terms and conditions when such failure is beyond our reasonable control. If by choice, we waive one or more of the rights as detailed above on any occasion, this does not imply that the same right may be waived in similar future situations. If for some reason any of the above terms and conditions are found to be invalid, unenforceable or illegal the remaining terms and conditions will nevertheless remain in full force. Eurospares (Continental Parts) Ltd.

We do not mark merchandise values below value. UK and International government regulations prohibit such behaviour. We cannot risk our ability to do business by falsifying any portion of the customs documents. Please do not ask us to break the law.