Where do you deliver to?
We deliver all over the world, over 235 countries around the globe to be more precise!
We have a range of parcel couriers and freight forwarders in our delivery network so we’ll be sure to get the parts to you wherever you need them.
Are the shipments insured?
Yes they are! And what’s more, there’s no additional charge for insurance.
We cover all our shipments for loss or damage during transit at no additional cost to you, so you’ll have complete peace of mind in the knowledge your parts are in safe hands.
Our insurance covers goods up to a maximum value of £120,000 per consignment however this insurance does not cover goods sent via Royal Mail or where customers arrange their own courier.
What couriers do you use?
We generally use FedEx or DHL for our parcel deliveries, but we also use a range of freight forwarders which specialise in the larger shipments.
You can select your parcel courier during the checkout process and see the different services offered by each of the couriers available in your area.
How much does delivery cost?
During the checkout you’ll be able to select your delivery courier and see the costs for the different services available.
Please remember though that the delivery prices are estimates based on what we think the weight and size of the package would be. If you know your parts are going to be particularly large or need special handling then get in contact with us first and we can check the accuracy of the estimate or override the delivery charges for you prior to your order.
The estimation algorithm is pretty good though. It’s constantly learning and getting more and more accurate so there shouldn’t be too many times that it’s overly far out.
After you’ve placed your order and your parts have been packed up then we get accurate shipping prices based on the actual weight and size of the package. In the event that the original estimate was not quite right then we’ll get in touch with you to let you know.
On the rare occasions this happens then you’ll be able to modify your delivery choice and possibly go with something more economic or pay the difference to get the parts shipped and on their way.
If there are any problems during any of this though then we’re always here to help out and guide you through the process.
Can I collect parts from your warehouse?
Yes you can, however you can only collect parts if you pay for them upfront via bank transfer or pay for parts on collection.
We do not allow orders placed and paid for on-line using a debit or credit card to be collected by anybody, they must be despatched with a courier.
Please visit the contact section for our collection address.
How quickly can I get the parts?
We offer next day delivery to a vast number of countries so you might be able to get them as early as tomorrow.
Any parts that are in stock and ordered before 3pm can be despatched the same day for next working day delivery.
This all depends on what you select during the checkout though so if you need stock parts quickly, ensure to select an appropriate delivery method to get them to you in time.
Also, please be aware that if you order parts which are a mix of in stock and special-order parts then the default action is for us to hold everything until the special-order parts arrive and then send everything together in one package.
You can change this option during the checkout process though and select to send stock parts first and special-order parts separately when they arrive. You can also do this after you’ve placed the order in the orders area if needed.
Special order parts will need to be ordered in from the factory and depending on the Manufacturer can take between 5-14 days to arrive to our warehouse.
Of course, if you need more info on part availability, supply times or anything else then please just get in contact with us and we can guide you through the process (or even do it on your behalf).
Will I pay duties and taxes on my order?
Since the UK left the European Union (Brexit) most countries will pay import duty and taxes on goods they import from the UK.
Many countries have already had an inter-country trade agreement set up with the UK so that goods manufactured in the UK will receive preferential import rates at 0%.
We ensure to include the country of manufacturer (i.e. Italy / Germany / UK) and HS code on all our invoices so that you will be charged the correct rates of duty and the import process is very straight forward.
We do not charge the duties or taxes upfront so these charges (if any) will be handled by the courier delivering your goods.
Eurospares are also enrolled in some foreign tax schemes where we are required to charge foreign tax on low value items at the point of sale.
These schemes include Australian GST and New Zealand GST (with others being introduced as required).
Where we are enrolled in these schemes the taxes will be clearly shown during the checkout process and they will be charged by us so that you don’t need to pay on entry to the country.
Can I change an address after I've placed an order?
Unfortunately not. When an order is placed then the payment is authorised against the address so we cannot allow any addresses to be changed after it has been placed. If we did then this would invalidate the payment authorisation.
If you do need to change an address then the only way of doing so would be to cancel the order and then place a new order, reauthorising the payment.
I still need more delivery detail?
If you need any further information with regards to delivery, then please get in contact with one of our friendly staff will be happy to help and answer any questions you may have.