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Where do you deliver to?
We deliver all over the world, over 235 countries around the globe to be more precise!
We have a range of parcel couriers and freight forwarders in our delivery network so we’ll be sure to get the parts to you wherever you need them.
Are the shipments insured?
Yes they are! And what’s more, there’s no additional charge for insurance.
We cover all our shipments for loss or damage during transit at no additional cost to you, so you’ll have complete peace of mind in the knowledge your parts are in safe hands.
Our insurance covers goods up to a maximum value of £120,000 per consignment however this insurance does not cover goods sent via Royal Mail or where customers arrange their own courier.
What couriers do you use?
We generally use FedEx or DHL for our parcel deliveries, but we also use a range of freight forwarders which specialise in the larger shipments.
You can select your parcel courier during the checkout process and see the different services offered by each of the couriers available in your area.
How much does delivery cost?
During the checkout you’ll be able to select your delivery courier and see the costs for the different services available.
Please remember though that the delivery prices are estimates based on what we think the weight and size of the package would be. If you know your parts are going to be particularly large or need special handling then get in contact with us first and we can check the accuracy of the estimate or override the delivery charges for you prior to your order.
The estimation algorithm is pretty good though. It’s constantly learning and getting more and more accurate so there shouldn’t be too many times that it’s overly far out.
After you’ve placed your order and your parts have been packed up then we get accurate shipping prices based on the actual weight and size of the package. In the event that the original estimate was not quite right then we’ll get in touch with you to let you know.
On the rare occasions this happens then you’ll be able to modify your delivery choice and possibly go with something more economic or pay the difference to get the parts shipped and on their way.
If there are any problems during any of this though then we’re always here to help out and guide you through the process.
Can I collect parts from your warehouse?
Yes you can, however you can only collect parts if you pay for them upfront via bank transfer or pay for parts on collection.
We do not allow orders placed and paid for on-line using a debit or credit card to be collected by anybody, they must be despatched with a courier.
Please visit the contact section for our collection address.
How quickly can I get the parts?
We offer next day delivery to a vast number of countries so you might be able to get them as early as tomorrow.
Any parts that are in stock and ordered before 3pm can be despatched the same day for next working day delivery.
This all depends on what you select during the checkout though so if you need stock parts quickly, ensure to select an appropriate delivery method to get them to you in time.
Also, please be aware that if you order parts which are a mix of in stock and special-order parts then the default action is for us to hold everything until the special-order parts arrive and then send everything together in one package.
You can change this option during the checkout process though and select to send stock parts first and special-order parts separately when they arrive. You can also do this after you’ve placed the order in the orders area if needed.
Special order parts will need to be ordered in from the factory and depending on the Manufacturer can take between 5-14 days to arrive to our warehouse.
Of course, if you need more info on part availability, supply times or anything else then please just get in contact with us and we can guide you through the process (or even do it on your behalf).
Will I pay duties and taxes on my order?
Since the UK left the European Union (Brexit) most countries will pay import duty and taxes on goods they import from the UK.
Many countries have already had an inter-country trade agreement set up with the UK so that goods manufactured in the UK will receive preferential import rates at 0%.
We ensure to include the country of manufacturer (i.e. Italy / Germany / UK) and HS code on all our invoices so that you will be charged the correct rates of duty and the import process is very straight forward.
We do not charge the duties or taxes upfront so these charges (if any) will be handled by the courier delivering your goods.
Eurospares are also enrolled in some foreign tax schemes where we are required to charge foreign tax on low value items at the point of sale.
These schemes include Australian GST and New Zealand GST (with others being introduced as required).
Where we are enrolled in these schemes the taxes will be clearly shown during the checkout process and they will be charged by us so that you don’t need to pay on entry to the country.
Can I change an address after I've placed an order?
Unfortunately not. When an order is placed then the payment is authorised against the address so we cannot allow any addresses to be changed after it has been placed. If we did then this would invalidate the payment authorisation.
If you do need to change an address then the only way of doing so would be to cancel the order and then place a new order, reauthorising the payment.
I still need more delivery detail?
If you need any further information with regards to delivery, then please get in contact with one of our friendly staff will be happy to help and answer any questions you may have.
Can I cancel a part after I've ordered it?
The simple answer is yes but it is slightly more complicated than that.
Cancelations depends on where the part is in its journey and if the part was in stock or requiring special order when the order was placed.
You can easily cancel a part (or reduce the quantity required) in the orders page during the early stages of processing.
Stock parts can be cancelled prior to them being picked and special-order parts can be cancelled prior to them being put on order with our suppliers.
After either of these points have passed then you will need to get in contact with us to make any modifications to any parts on your order.
The Eurospares staff are always happy to help however they are only able to cancel parts up until the stage where parts have been packed and are ready for despatch.
The exception to all this is if parts are being made to order or have been ordered on a VOR or Urgent Order service. Unfortunately, under these circumstances we will be unable to cancel or modify your order after we have placed the order with the supplier.
Can I return a part?
If you’re a consumer and a formal returns request is received within 21 days of the Invoice date then the answer is yes, of course you can.
There is an exception to this if parts were ordered on a VOR / Urgent Order service or if the parts were customised or specifically made to your specification.
Also, Electrical parts can only be returned if they are in their original, sealed, and unopened packaging.
You can read the full returns policy here.
What if something is missing, damaged or incorrect when I receive my parts?
We take great care and have processes in place to minimise these sorts of problems however our staff are all human so if something does slip through the net then you’ll need to report any problems of this nature to us within 5 days of the parts being delivered.
If your shipment arrives damaged, or an item within the package has been damaged in transit then in addition to being notified, we also require photos of the box, packaging and affected parts to process a claim on your behalf.
If a part has the correct part number and description however the physical part is incorrect (miss-boxed) then you’ll have an additional 5 days to report this (10 days from delivery).
The best way of reporting any of these problems is by replying to your order confirmation email however this can also be done through the normal contact methods.
I still need more detail.
What is the Eurospares warranty?
Eurospares provide a 30-day warranty on all parts we supply at no additional charge.
Unless described otherwise, the warranty confirms that the parts covered are in working order and free from defects and will remain as such until the warranty period ends.
If you don’t think that 30 days is enough and would like to extend this warranty period, then that’s not a problem at all. The warranty period can be extended during the checkout period or by contacting our offices prior to parts being despatched.
In addition to the warranty we offer, all (genuine) new parts are also covered by the manufacturer warranty in accordance with their terms and conditions (visit the manufacturer website for more details).
Just so you know, the Eurospares warranty period starts from the date the parts are invoiced and despatched and once initiated cannot be extended.
If a warranted part is found to be defective within the warranty period, then once a claim has been submitted and accepted, we will issue a full refund for the part in question.
There is a bit more on this so please click here for the full Eurospares warranty terms and conditions.
How about Manufacturer warranty?
All (genuine) new parts are covered by the manufacturer warranty according to their terms and conditions; these are usually only covered if:
- they have been installed under the correct manufacturer guidelines
- they have been installed by an authorised manufacturer dealer
In the event that a manufacturer warranty claim must be made then all warranty claims must be made by an authorised manufacturer dealer who can inspect the parts on the vehicle, run the necessary diagnostics and complete the warranty paperwork.
Unfortunately, Eurospares cannot make warranty applications on your behalf as all warranty claims must have the parts inspected while on the vehicle and diagnostic reports completed.
We will of course help out in any way we can and provide any documentation or paperwork we are able to supply to aid your claim however we cannot submit or manage a manufacturer warranty claim on your behalf.
Does the Eurospares warranty cover used and recycled parts?
Yes it does!
The Eurospares warranty covers all the parts we supply so if you’re considering doing your bit for the environment (and your wallet) then parts that are recycled from the cars we dismantle are a great option.
I still need more detail.
What payment methods do you accept?
We accept payment in the form of credit and debit cards or via bank transfer.
When do you take payment?
When an order is placed and a card payment is made, we do not take any funds from the card, we simply request a ‘shadow’ be placed on the funds until the order is confirmed and ready for despatch (this is usually shown as a pending transaction on your card).
We request the ‘shadow’ to be removed and payment taken once the goods have been packaged up and are ready for despatch.
In the event that the payment required is less than the original value shadowed then only that value will be taken and the remainder of the shadow released.
In the event that there are additional charges required or the shadow has expired when we come to take payment then we will request payment from you and provide a payment link where payment can be made securely on-line.
In the event that you cancel your order and no payment has been taken then we will simply remove the shadow from your card. (PLEASE NOTE: In this situation then you will not see a refund as no funds would have been taken in the first place.)
Do you store card details?
When a payment is made on-line then we automatically save your payment details for future orders. These details are stored by our payment gateway (Opayo) on their secure servers.
If you would like to remove your payment details then this can be done in the my account area.
I still need more detail.
If you need any further information with regards to payments then you can get in contact with one of our friendly staff and they will be happy to help out and answer any other questions you may have.