If you're seeing this screen then it means that you have another session open somewhere else.
Don't panic, this doesn't mean that your account has been compromised, it could just be the case that you've left your session open on another device (like your phone for example).
For security reasons, we only allow one session to be active at a time so let's see if we can get you back on-line quickly.
Do you share your username and password with someone else or use one account for your business and allow multiple people to use it?
Yes - If this is the case then the best way forward is to create an individual user account for each person you want to have access to the account. This can be done by going to Your Account > Profile > Add New User.
No – Perfect, this is good security practice. You've probably just left a session open elsewhere. Click to "Request Control of Session" and this will send a request to the system for you to take control and carry on.
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