Terms & Conditions

Eurospares has the utmost respect for your personal information and is committed to maintaining its integrity and security. All of our staff are trained to respect your information in line with our policies and procedures. We are bound by the data protection act of 1998 and are registered with the information commissioner’s office as such.

To comply with new legislation (EC Distance selling directive) we are required to provide the following Terms & Conditions which we highly recommend you read before making any purchase from this website (www.eurospares.co.uk). Your statutory rights under the current consumer protection laws are not affected.

These Terms & Conditions apply to anything purchased from this website. In using this Website for this purpose, you agree to be bound by these terms and conditions. If you do not understand or accept these terms and conditions, you must refrain from purchasing any products using the Website. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this Website, including the Legal Disclaimer, Privacy Policy, and Copyright Notice.

In these terms and conditions, the expressions we, us and our, are a reference to Eurospares (Continental Parts) Ltd., the Website owner.

Privacy

The information collected from you at the time of ordering is stored on our database and is used purely for carrying out your instructions and to action payment. Your information will not be shared with any 3rd parties without your prior permission and is stored in accordance with the data protection act of 1998 and our privacy policy.

Security

Despite our reasonable precautions (Which include a high level of encryption), there is an inherent risk to transmission of any data across the internet. As such, we do not warrant and can not ensure the security of any data transmitted to us over the internet including credit card information. Any information sent to us is hence done so at your own risk. Upon receipt of any data, we will take reasonable steps to preserve the security of such information.

Customer Contact

We at Eurospares will only contact you with matters concerning your order or its delivery. Courtesy contact may be made to ensure you are satisfied with the service and parts that you have received.

Eurospares have been around for 30 years

Our business has thrived through our ability to provide a superior level of service to our clients. To us, it makes no difference whether someone is buying a £2 Ferrari wing badge sticker or a £32,000 Ferrari F40 complete engine & gearbox – the level of service is permanently high.

Supply

Eurospares sources both new and used parts all of which are supplied in the condition as indicated on the website. Additional information on any stock or non-stock item can be obtained by telephoning Eurospares directly. All information submitted at the time of ordering must be correct at the time of purchase. Confirmation of orders will be via e-mail. In the unlikely event that such an e-mail has not been received within 2 working days please contact info@eurospares.co.uk. Once submitted, an order may not be retracted even if pending a confirmation e-mail. We are unable to supply to persons unable to enter into a legally binding contract. All orders are subject to a delivery charge as set out in the shipping charges section of the website.

Delivery

Eurospares will ship goods by the most cost effective and efficient means available unless otherwise agreed (for more information see our 'shipping charges' section).
First time credit card purchases can only be shipped to the cardholders address.
For in-stock items ordered before 3 o’clock on weekdays, Eurospares will make all effort to despatch the same day.
For non-stock items, the customer will be notified of an aproximate delivery date as soon as it becomes available. Dispatch time will be dependent on the nature of the order and part source.
Eurospares can not be held responsible for any goods lost or damaged after dispatch unless otherwise agreed.
You are entitled to use your own shipping courier on the condition that it is a national recognised company and we are supplied with your courier account number.
It is not the policy of Eurospares (with the below exception) to allow you (the customer) to privately organise the collection of goods.
Goods may be collected by the customer in person on the condition that the goods are paid for on site at the time of collection. We are unable to allow personal collection of goods paid for using the website.
Any special shipping or collection requirements must mutually be agreed with Eurospares at the time or purchase.

Payment & Price

All payments must be effected by credit or debit card using the online ordering facility. Customers wishing to use alternate forms of payment must contact Eurospares directly to arrange conditions. Prices indicated are subject to VAT. European customers within the EC are not required to pay VAT providing a correct and valid VAT number can be supplied. Additional card charges applied by the card provider must be covered by the customer (e.g. currency conversion). All orders are subject to a delivery charge as detailed in our ‘shipping charges’ section.

Cancellation due to Error OR Unavailability

You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price, with incorrect information, or which are unavailable due to a typographical error or oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of goods. If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question.

Refunds & Replacements

Goods ordered through the website may only be returned if found to be faulty on receipt. In such an event, Eurospares must be formally contacted within 14 days of the invoice date. If no contact is made within this period, goods may not be accepted back. Under special circumstances goods may be returned after this period subject to shipping costs and a returns surcharge at a minimum 15%. Such a return must be formally agreed with Eurospares before carriage is arranged. Shipping charges are non-refundable in all returns cases. Eurospares do not offer any warranty on any goods.

Comments and Complaints

We are always interested in the opinions of the customer and as such welcome e-mailed suggestions on ways in which service or our web site can be improved. In the unlikely event that you are not entirely satisfied with either the service or goods offered by Eurospares, formal complaints can be made to info@eurospares.co.uk. All complaints are taken vary seriously and the customer can be assured that best efforts are made to respond promptly.

Law and Jurisdiction

Any contract for your purchase from Eurospares is governed by and has to be interpreted under the Law of England. You must agree that such contract will be subject to the non-exclusive jurisdiction of the English courts.

Disclaimer & Limitation of Liability

To the extent permitted by law, we exclude all liability arising from or relating to your use of this Website including the online purchase of parts, as set out in our legal disclaimer. All details contained within this website relating to goods and services have been prepared in accordance with English Law. We can not confirm that details will also comply with laws of other countries. It is therefore the responsibility of the website user to endure that the details satisfy the laws of the jurisdiction within which you reside. If they do not, you are prohibited from accessing or making any purchases on this website.

Changes to Terms & Conditions

We reserve the right to make any changes to these terms and conditions at any time. Such changes will be effective immediately upon notification on this website. By your continued use of the website you agree to be bound by these new terms and conditions.

General

We accept no liability for failure to comply with these terms and conditions when such failure is beyond our reasonable control. If by choice, we waive one or more of the rights as detailed above on any occasion, this does not imply that the same right may be waived in similar future situations. If for some reason any of the above terms and conditions are found to be invalid, unenforceable or illegal the remaining terms and conditions will nevertheless remain in full force. Eurospares (Continental Parts) Ltd.

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